Contact Information:

Hospitality Japan.com (http://hospitalityjapan.com/)

"Japanese" Boutique

produced by THINK OUT OF THE CASE.com

by phone: 81-3-3423-6565

by fax: 81-3-3423-6568

by e-mail: boutique@hospitalityjapan.com

2-7-6-504 Jingumae, Shibuya-ku,

Tokyo

Japan 150-0001

Japan

Shop phone: 81-3-5722-7255

Business hours: 9:00am - 5:00pm JST Closed on Saturdays, Sundays, & Holidays

Sales Tax:

Japanese Consumption Sales Tax (8%) is charged for all items. Local sales tax applicable to the country or state might be charged separately depending on the local government regulations.

Returns & Damaged Items:

If your item has been damaged during shipping or has a defect we will make every effort to replace it. Please call us at 81-3-3423-6565 to arrange for a new item to be shipped out to you.

We understand that many of products need to be seen and touched to truly appreciate them. For purchases made online there is a 30 day return policy, from the date of shipment. Shipping cost is nonrefundable and and we do not provide return shipping.

*Please note that outbound shipping costs on items that originally received free shipping will be charged at the time of return.

Please ship the item(s) back to us in their original packaging and we will credit your account as soon as we receive the item.

Send returned items to:

THINK OUT OF THE CASE.com

2-7-6-504 Jingumae, Shibuya-ku,Tokyo

Japan 150-0001

Japan

Privacy Statement:

Hospitality Japan.com and "Japanese" Boutique will not sell or give away information that you have provided to us. Our mailing list is used only for our internal e-mail and EMS or FEDEX mailings. If you have questions or would rather not receive e-mail or mail please let us know by sending us an e-mail at boutique@hospitalityjapan.com.

Site Security:

Hospitality Japan.com and "Japanese" Boutique uses SSL encryption and 3 secure to enforce site security anytime your information or password is requested. If you have questions or need additional information please e-mail us at boutique@hospitalityjapan.com.

If you would rather order via phone, please call us at 81-3-3423-6565 to place your order. If you don't get a hold of us please leave a message with your phone number and a good time to call you and we will return your call.

Gift Wrap:

Hospitality Japan.com "Japanese" Boutique provides unique gift wrapping for all of our products. Our products come in many shapes and sizes so we do not have set gift wrap that is used for everything. If you have a specific holiday or special occasion request please let us know and we will do our best to incorporate that into the gift wrap.

For items sent to a different billing address we will always provide a 'gift invoice' which does not include prices. An invoice with pricing will be sent separately to the billing address.

If you wish to have a note written, we provide that free of charge. Just indicate in the 'Special Instructions' section what you would like the note to say.

Gift wrap is available for JPY1,000 on most items. You'll be able to choose gift wrap on each individual product.

Mailing List:

If you're on the Hospitality Japan.com "Japanese" Boutique mailing list you'll be among the first to receive information about upcoming features, specials and events that are occurring online (Hospitality Japan.com) or in our retail/showroom at Jingumae, Tokyo, Japan location.

If at any time you wish to remove yourself from the mailing list just click 'unsubscribe' and we'll remove your e-mail within 2 weeks from all future mailings.

We do not sell or give our mailing list away to other parties, nor do we use 3rd party mailing lists. If you feel you've received your newsletter in error please let us know.

Wholesale Inquiries:

We do wholesale some of our items. Please e-mail us at mail@hospitalityjapan.com or call us at 81-3-3423-6565 for more information. We require appropriate business credentials (i.e. Business Name & Address, Resale #, Federal ID) to be supplied.